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Release Notes for Cisco MC3810 for
Cisco IOS Release  12.0

Release Notes for Cisco MC3810 for
Cisco IOS Release  12.0

December 7,1998

These release notes describe new features for the Cisco MC3810 multiservice access concentrator that support Cisco IOS Release 12.0, up to and including Release 12.0(2). Cisco IOS Release 12.0(2) is based on Cisco IOS Release 12.0(1). These release notes are updated with each maintenance release of the Cisco IOS software, which is typically every 6 weeks.

Use these release notes in conjunction with the Release Notes for Cisco IOS Release 12.0  located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

For a list of software caveats that apply to Release 12.0(2), see the "Caveats" section.

Contents

These release notes discuss the following topics:

Introduction

As part of an enterprise backbone or as customer premises equipment (CPE) to service provider-managed network services, the Cisco MC3810 multiservice access concentrator reduces operating costs and complexity and increases network throughput and performance. Interoperable with the broad Cisco networking portfolio, the Cisco MC3810 is a practical investment in today's networking requirements and a strategic investment in converging data, voice, and video applications. The MC3810 is fully supported by Cisco IOS software for multiprotocol routing, bridging, and Systems Network Architecture (SNA).

To make file management easier, the Cisco MC3810 provides a complete file system for software images, message files, and reports. The standard Flash memory size is 8 MB, and a 16-MB upgrade option is available. The 16-MB version can hold two code images simultaneously for fail-safe upgrades.

Management and configuration of the Cisco MC3810 should be familiar to the Cisco IOS user and compatible with existing management systems. As such, it provides a superset of the Cisco command-line interface (CLI). The Cisco MC3810 can be managed by standard Cisco management platforms and facilities such as CiscoView and the native remote log-in facilities provided by Telnet and rlogin. Three types of configuration interfaces are provided:

The HTTP-based interface allows configuration from any Web browser such as Netscape Navigator or Microsoft Explorer. The SNMP MIB allows management of the Cisco MC3810 from SNMP managers (for example, HP OpenView).

System Requirements

This section describes the system requirements for Release 12.0(2) and includes the following sections:

Memory Requirements

Table 1 lists the memory requirements for the Cisco  MC3810 multiservice concentrator for Cisco IOS Release 12.0(2).

Table 1: Memory Requirements for the Cisco MC3810
Feature Set Image Name Required Flash Memory Required DRAM Memory Runs From

IP/IPX/AT/IBM/Voice

mc3810-binr3v2-mz

8 MB

32 MB

RAM

IP/IPX/IBM/ATM

mc3810-a2inr3-mz

8 MB

32 MB

RAM

IP/IPX/AT/IBM/ATM/Voice

mc3810-a2binr3v2

8 MB

32 MB

RAM

Hardware Supported

Cisco IOS Release 12.0(2) supports the Cisco MC3810 multiservice access concentrator platform.

Determining Your Cisco IOS Software Release

To determine the version of Cisco IOS software currently running on the Cisco MC3810 multiservice access concentrator, log into the platform and use the show version EXEC command. The following is sample output from the show version command. The version number is indicated on the second line as shown below.

Cisco Internetwork Operating System Software
IOS (tm) MC3810 Software (mc3810-binr3v2-mz), Version 12.0(2), RELEASE SOFTWARE

Additional command output lines include more information such as processor revision numbers, memory amounts, hardware IDs, and partition information.

Updating to a New Release

At the time of printing, no product bulletins were available for upgrading to Cisco IOS Release 12.0. For general information on updating to a new software release, refer to the Cisco IOS Software Release Upgrade Paths and Packaging Simplification product bulletin located on CCO. On CCO, follow this path:

Products and Ordering: More Information: Product Bulletins. Scroll to Software. Under Cisco  IOS 11.3, click the Upgrade Paths bulletin.

This bulletin does not contain information specific to Release 12.0, but it does provide updating information that might apply to Release 12.0.

Feature Set Table

Cisco IOS software is packaged in feature sets (also called software images) depending on the platform. Each feature set contains a specific set of Cisco IOS features. The following section lists the feature set matrix and the features supported by each feature set.

The feature set matrix (see Table 2) shows the feature set organization and lists which feature sets are available on the MC3810 for Release  12.0(2), including the feature set name, the feature set matrix term, the software image name, and the platforms supported.

Table 2 lists the features and feature sets supported by the Cisco IOS Release 12.0 for the MC3810 platform. This table uses the following conventions to identify features:


Note This feature set table contains only a selected list of features. This table is not a cumulative or complete list of all the features in each image.


Table 2: Cisco IOS Feature Set for the Cisco MC3810
Feature Set
Features IP/IPX/AT/
IBM/Voice
IP/IPX/IBM/ ATM IP/IPX/AT/
IBM/ATM/Voice
ATM Access

Frame  Relay---ATM Interworking

No

Yes

Yes

RFC 1483

No

Yes

Yes

rtVBR, nrtVBR, CBR, UBR

No

Yes

Yes

Structured CES1

No

Yes

Yes

Traffic Shaping

No

Yes

Yes

UNI 3.12

No

Yes

Yes

Voice over ATM

No

No

Yes

IBM Support

APPN

No

No

No

APPN High- Performance Routing

No

No

No

APPN MIB Enhancements

No

No

No

APPN over Ethernet LAN Emulation

No

No

No

APPN Scalability Enhancements

No

No

No

BAN for SNA Frame Relay Support

Yes

Yes

Yes

Bridging Code Rework

Yes

Yes

Yes

Caching and Filtering

Yes

Yes

Yes

DLSw+

Yes

Yes

Yes

DLSw (RFC 1795)

Yes

Yes

Yes

DLSw Version 2 (RFC 1266)

Yes

Yes

Yes

Downstream PU Concentration (DSPU)

Yes

Yes

Yes

Frame Relay SNA Support (RFC 1490)

Yes

Yes

Yes

NCIA

No

No

No

NetView Native Service Point

Yes

Yes

Yes

QLLC

No

No

No

Response Time Reporter

No

No

No

RIF Passthru in DLSw+

Yes

Yes

Yes

SDLC Integration

Yes

Yes

Yes

SDLC Transport (STUN)

Yes

Yes

Yes

SDLC-to-LAN Conversion (SDLLC)

Yes

Yes

Yes

SNA and NetBIOS WAN Optimization

Yes

Yes

Yes

SRB/RSRB

Yes

Yes

Yes

SRT

No

No

No

SRTLB

Yes

Yes

Yes

TG/COS

No

No

No

TN3270

No

No

No

TN3270 LU Nailing

No

No

No

TN3270 Server Enhancements

No

No

No

IP Routing

BGP

Yes

Yes

Yes

BGP4

Yes

Yes

Yes

EGP

Yes

Yes

Yes

Enhanced IGRP

Yes

Yes

Yes

Enhanced IGRP Optimizations

Yes

Yes

Yes

ES-IS

No

No

No

GRE VPN

Yes

Yes

Yes

IGRP

Yes

Yes

Yes

IS-IS

No

No

No

Named IP Access Control List

Yes

Yes

Yes

Network Address Translation (NAT)

Yes

Yes

Yes

NHRP

Yes

Yes

Yes

OSPF

Yes

Yes

Yes

OSPF Not-So-
Stubby-Areas (NSSA)

Yes

Yes

Yes

OSPF On Demand Circuit (RFC 1793)

Yes

Yes

Yes

Protocol-Indepen-
dent Multicast (PIM)

Yes

Yes

Yes

PIM Version 2

Yes

Yes

Yes

Policy-Based Routing

Yes

Yes

Yes

RIP

Yes

Yes

Yes

RIP Version 2

Yes

Yes

Yes

LAN Support

Apollo Domain

No

No

No

AppleTalk Phase 2

Yes

No

Yes

Banyan VINES

No

No

No

Concurrent Routing and Bridging

Yes

Yes

Yes

DECnet IV

No

No

No

DECnet V

No

No

No

GRE

Yes

Yes

Yes

Integrated Routing and Bridging (IRB)

Yes

Yes

Yes

IP

Yes

Yes

Yes

LAN Extension Host

No

No

No

Multiring

No

No

No

Novell IPX

Yes

Yes

Yes

OSI

No

No

No

Source-Route Bridging

Yes

Yes

Yes

Transparent and Translational Bridging

Yes

Yes

Yes

VLANs (ISL & IEEE 802.10)

No

No

No

XNS

No

No

No

Management

AutoInstall

Yes

Yes

Yes

Automatic Modem Configuration

Yes

Yes

Yes

HTTP Server

Yes

Yes

Yes

Cisco IOS File System

Yes

Yes

Yes

RMON Events and Alarms

Yes

Yes

Yes

RMON Full

No

No

No

SNMP

Yes

Yes

Yes

SNMP Inform Request

Yes

Yes

Yes

Telnet

Yes

Yes

Yes

VPDN MIB Feature

Yes

Yes

Yes

Multimedia and Quality of Service

Generic Traffic Shaping

Yes

Yes

Yes

Random Early Detection (RED)

No

No

No

RSVP

No

No

No

Other Routing

AURP

Yes

No

Yes

IPX RIP

Yes

Yes

Yes

NLSP

Yes

Yes

Yes

RTMP

Yes

No

Yes

SMRP

Yes

No

Yes

SRTP

No

No

No

Protocol Translation

LAT

No

No

No

PPP

No

No

No

Rlogin

No

No

No

Telnet

No

No

No

TN3270

No

No

No

X.25

No

No

No

Remote Node

ARAP 1.0/2.0

Yes

No

Yes

Asynchronous Master Interfaces

No

No

No

ATCP

No

No

No

CPPP

No

No

No

CSLIP

No

No

No

DHCP

No

No

No

IP Pooling

No

No

No

IPX and ARAP on Virtual Async Interfaces

No

No

No

IPXCP

No

No

No

MacIP

No

No

No

NASI

No

No

No

NetBEUI over PPP

No

No

No

PPP

Yes

Yes

Yes

SLIP

Yes

Yes

Yes

Scalability

Airline Product Set (ALPS)

No

No

No

Cisco IOS File System

Yes

Yes

Yes

Entity MIB

Yes

Yes

Yes

Expression MIB

Yes

Yes

Yes

OSPF Point to Multipoint

Yes

Yes

Yes

Per Port Debugging (Conditionally Triggered Debugging)

Yes

Yes

Yes

SNMP Manager

Yes

Yes

Yes

Security

Access Lists

Yes

Yes

Yes

Access Security

Yes

Yes

Yes

Additional Vendor-Proprie-
tary RADIUS Attributes

Yes

Yes

Yes

Authenticating ACLs

No

No

No

Automated Double Authentication

No

No

No

Certificate Authority Interoperability

No

No

No

Context-Based Access Control (CBAC)

No

No

No

Extended Access Lists

Yes

Yes

Yes

Internet Key Exchange Security Protocol

No

No

No

IPSec Network Security

No

No

No

Kerberized Login

No

No

No

Kerberos V Client Support

No

No

No

Lock and Key

No

No

No

Mac Security for Hubs

Yes

Yes

Yes

Md5 Routing Authentication

No

No

No

MS-CHAP Support

Yes

No

Yes

Named Method Lists for AAA Authentication & Accounting

Yes

Yes

Yes

Network Layer Encryption (40-bit or Export Controlled 56-bit DES)

No

No

No

RADIUS

No

No

No

Router Authentication

No

No

No

Sublock Phase 1

Yes

Yes

Yes

TACACS+

Yes

Yes

Yes

Switching

Enhanced ATM VC Configuration and Management

No

Yes

Yes

Multiple ISDN Switch Types

No

No

No

Terminal Services

LAT

No

No

No

Rlogin

No

No

No

Telnet

No

No

No

TN3270

No

No

No

X.25 Pad

No

No

No

Xremote

No

No

No

Voice/Multimedia

Analog Signaling

Yes

No

Yes

E1 CAS Signaling3

Yes

No

Yes

Gain Control

Yes

No

Yes

Local Dialing

Yes

No

Yes

Multiflex Trunk

Yes

Yes

Yes

Multiple Ring Tones

Yes

No

Yes

Off-net Dialing

Yes

No

Yes

On-net/Off-net Call Rerouting

Yes

No

Yes

Pass-Through Voice

Yes

Yes

Yes

PLAR

Yes

No

Yes

Remote Dialing

Yes

No

Yes

T1 CAS Signaling

Yes

No

Yes

Voice Activity Detection

Yes

No

Yes

Voice over ATM

Yes

No

Yes

Voice over Frame Relay

Yes

No

Yes

Voice over HDLC

Yes

No

Yes

Voice over IP

No

No

No

WAN Optimization

Bandwidth-on-
Demand

No

No

No

Custom and Priority Queuing4

Yes

Yes

Yes

Dial Backup

No

No

No

Dial-on-Demand

No

No

No

DRP Server Agent

Yes

Yes

Yes

Header, Link and Payload Compression

Yes

Yes

Yes

Snapshot Routing

Yes

Yes

Yes

Weighted Fair Queuing5

Yes

Yes

Yes

WAN Services

Always On/Direct ISDN

No

No

No

ATM LAN Emulation: Decnet Routing and Banyan Vines Support

No

No

No

ATM LAN Emulation: (HSRP and SSRP)

No

No

No

ATM: Rate Queues for SVC per Subinterface

No

No

No

Combinet Packet Protocol (CPP)

No

No

No

Dialer Profiles

No

No

No

Dialer Watch

Yes

Yes

Yes

Frame Relay Compression (FRF.9)

Yes

Yes

Yes

Frame Relay SVCs Support (DTE)

No

No

No

Frame Relay Traffic Shaping

Yes

Yes

Yes

Frame Relay Switching

Yes

Yes

Yes

Frame Relay UNI

Yes

Yes

Yes

Half Bridge/Half Router for CPP and PPP

No

No

No

HDLC

Yes

Yes

Yes

IPXwan 2.0

Yes

Yes

Yes

ISDN

No

No

No

ISDN Advise of Charge

No

No

No

ISDN Caller ID Callback

No

No

No

ISDN NFAS

No

No

No

Leased Line ISDN at 128 kbps

No

No

No

MPPC-MS PPP Compression

Yes

Yes

Yes

MS Callback

Yes

Yes

Yes

Multichassis Multilink PPP (MMP)

No

No

No

National ISDN Switch Type

No

No

No

PPP

Yes

Yes

Yes

SMDS

No

No

No

Stackable Home Gateway

No

No

No

Switched 56

No

No

No

Virtual Private Dialup Network (VPDN)

No

No

No

X.25

No

No

No

X.25 Enhancements

No

No

No

X.25 on ISDN

No

No

No

X.25 Switching between PVCs and SVCs

No

No

No

1Voice signaling on CES is not available.
2ATM PVCs only. SVCs are not supported.
3Includes T1 CAS protocols, plus UK Standard CAS (Mercury protocol) and CEPT standard E&M.
4Applicable to data-only interfaces.
5
See Note 4.

Caution Cisco IOS images with strong encryption (including, but not limited to, 56-bit data encryption feature sets) are subject to U.S. government export controls, and have a limited distribution. Images to be installed outside the U.S. require an export license. Customer orders might be denied or subject to delay due to U.S. government regulations. Contact your sales representative or distributor for more information, or send e-mail to export@cisco.com.

Important Notes

This section contains important information about use of your Cisco IOS release 12.0 software.

Serial Interface Command Change in Release 12.0(1)

Beginning with Cisco IOS Release 12.0(1), the interface serial 2 designation on the Cisco MC3810 is no longer valid. Depending on the application, you enter different designations for this interface as follows:

Deprecated MIBs

Because the older Cisco Management Information Bases (MIBs) do not scale well across Cisco products, they will be replaced in a future release. As an initial step toward this, the OLD-CISCO-* MIBS are being deprecated now. This has no immediate impact on any Cisco existing Cisco IOS product or network management system (NMS) application. Application developers need to be aware that the following MIBS are being discontinued and should update their applications accordingly. Table 3 lists the deprecated MIBs.


Table 3: Deprecated MIBs
Deprecated MIB Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

In Development

OLD-CISCO-DECNET-MIB

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBS)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

Using the Cisco MC3810 with the PSTN

This section describes important notes regarding use of the Cisco MC3810 with the Public Switched Telephone Network (PSTN).

Connections to the PSTN

Be careful when connecting switched voice ports on the Cisco MC3810 directly to the PSTN because improper configurations can expose the corporate network to telephone fraud.

Switched Access from the PSTN

The Cisco MC3810 has the capability to connect a user from the PSTN directly to the corporate wide-area telephone network. As a phone switch, the Cisco MC3810 can be configured to switch the user to any location in that network, even remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict users from calling after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, Cisco recommends that companies do not connect a switched voice interface on the Cisco  MC3810 directly to the PSTN. Instead, connect the interface to a PBX that implements a security scheme designed to prevent unauthorized use.

Non-Switched Calls

The same opportunity for illicit use does not exist for non-switched call types such as pass-through connections (although the possibility for fraud does exist at the direct contact point). Pass-through calls create a path to only a single location specified by the network administrator. For example, a pass-through connection might be used to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX will always pass straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.

Caveats

This section contains open and resolved caveats for the Cisco IOS Software Release 12.0(2) maintenance release as it applies to the Cisco MC3810 product. This is a partial list. For the complete list of caveats in the Cisco IOS Release12.0, refer to the "Caveats"  section in the cross-platform Release Notes for Cisco IOS Release 12.0  document located on CCO and the Documentation CD-ROM. This section contains caveats affecting all maintenance releases.


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II can be found at http://www.cisco.com/support/bugtools,  or from CCO, select Software & Support: Tools: Bug Toolkit II.

Open Caveats-Release 12.0(2)

This section describes possibly unexpected behavior by Release 12.0(2). This section describes only severity 1 and 2 caveats.

Basic System Services

When configuring a Cisco MC3810 for common-channel signaling (CCS) cross-connect, calls may stop being connected after a period of time.

Resolved Caveats-Release 12.0(2)

All the caveats listed in this section are resolved in Release 12.0(2). This section describes only severity 1 and 2 caveats.

Basic System Services

A Cisco MC3810 with both a Multi-Flex Trunk (MFT) and a Digital Voice Module (DVM) installed may see T1 clock slips on the T1 controllers under certain circumstances. Clock slips are reported when viewing the T1 controller statistics with the exec command show controller  t1.
There appears to be a problem with signaling on timeslot 1 of a tdm-group configuration.
Network Time Protocol (NTP) on the Cisco 2600 series and MC3810 platforms does not stay synchronized. After approximately five minutes, the clock wanders and NTP unsynchronizes. Removing the NTP configuration and adding it back causes the router to synchronize again, but later it becomes unsynchronized.

IP Routing Protocols

In some network configurations, a Cisco MC3810 reloads with a CPU exception error, reason = FORCE_CRASH(959fd4).

Related Documentation

The following sections describe the documentation available for the Cisco  MC3810 multiservice access concentrator. Typically, these documents consist of hardware installation guides, software installation guides, Cisco IOS configuration and command references, system error messages, and feature modules, which are updates to the Cisco IOS documentation. Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online only.

The most up-to-date documentation can be found on the Web via Cisco Connection Online (CCO)  and the Documentation CD-ROM.  These electronic documents might contain updates and modifications made after the hard-copy documents were printed.

These release notes should be used in conjunction with the documents listed in the following sections:

Release-Specific Documents

CCO and the Documentation CD-ROM contain documents specific to Release 12.0.

To navigate to Release Notes for Cisco IOS Release 12.0, follow this path on CCO:
Products & Ordering: Documentation: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes
To navigate to the same document on the Documentation CD-ROM, follow this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes for Cisco IOS Release 12.0
To navigate to the Software Center, follow this path on CCO:
Software & Support: Software Center

Platform-Specific Documents

These documents are also available online at Cisco Connection Online (CCO) and on the Documentation CD-ROM. Documentation for spare parts can be found at the same location.

To access platform documents on CCO, follow this path:

Products and Ordering: Cisco Documentation: Access Servers and Access Routers: Multiservice Access Concentrators

To access hardware documents on the Documentation CD-ROM, follow this path:

Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators

Cisco IOS Software Document Set

The Cisco IOS software documentation set consists of the Cisco  IOS configuration guides, Cisco  IOS command references, and several other supporting documents. These documents are shipped with your order in electronic form on the Documentation CD-ROM, unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Each configuration guide can be used in conjunction with its corresponding command reference.

To access these documentation modules on CCO, follow this path:

Products & Ordering: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References

To access these documentation modules on the Documentation CD-ROM, follow this path:

Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References

Release 12.0 Documentation Set

Table 4 details the contents of the Cisco  IOS Release 12.0 software documentation set. The document set is available in electronic form, and also in printed form upon request.


Note The most current Cisco IOS documentation can be found on the latest Documentation CD-ROM and on the Web. These electronic documents might contain updates and modifications made after the paper documents were printed.

To access the Cisco IOS documentation set on CCO, follow this path:

Products and Ordering: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0

To access the Cisco IOS documentation set on the Documentation CD-ROM, follow this path:

Cisco IOS Software Configuration: Cisco IOS Release 12.0

Table 4: Cisco IOS Software Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
Interface Configuration
System Management

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
NCIA Client/Server Topologies
IBM Channel Attach

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial Business Solutions and Examples
Dial-In Port Setup
DDR and Dial Backup
Remote Node and Terminal Service
Cost-Control and Large-Scale Dial Solutions
VPDN

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

About the Cisco IOS Software Documentation
Using Cisco IOS Software
Interface Configuration Overview
Configuring LAN Interfaces
Configuring Serial Interfaces
Configuring Logical Interfaces

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing
IP Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering
Network Data Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide

  • Voice, Video, and Home Applications Command Reference

About the Cisco IOS Documentation
About Voice, Video, and Home Applications
Voice
Video
Broadband
Using Cisco IOS Software

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

Service and Support

For service and support for a product purchased from a reseller, contact the reseller. Resellers offer a wide variety of Cisco  service and support programs, which are described in the section "Service and Support" in the information packet that shipped with your product.


Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco  Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.

For service and support for a product purchased directly from Cisco, use CCO.

Software Configuration Tips on the Cisco TAC Home Page

For helpful tips on configuring Cisco products, follow this path on CCO:

Software & Support: Technical Tips (button on left margin)

"Hot Tips" are popular tips and hints gathered from Cisco's Technical Assistance Center (TAC). Most of these documents are also available from the TAC's Fax-on-Demand service. To access Fax-on-Demand and receive documents at your fax machine, call 888-50-CISCO (888-502-4726). From international areas, call 650-596-4408.

The following sections are provided from the Technical Tips page:

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800  553-2447, 408  526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800  553-6387, 408  526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.


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